Why Foodservice?

 

Restaurants and convenience stores find success by staying competitive and controlling margins. Pressure on margins can come from many sources such as wage increases, employee turnover, gas price fluctuations, declining tobacco sales, and card fees. The blurring of retail formats is also changing the competitive landscape, creating new competition and opportunities.

As retail channels blur, foodservice is emerging as the answer to attracting new customers, encouraging repeat visits, and achieving higher margins. Technology is enabling this transformation with self-service kiosks, online and mobile ordering as well as seamless communication across the retail ecosystem. But meeting the consumer’s demand for customized fresh and convenient meals poses many challenges. For example, training staff to record and prepare customized orders flawlessly is difficult in industries with high employee turnover rates. Technology can help by streamlining the ordering process with self-service kiosks and kitchen display units. Technology can also assist to keep highly perishable inventory in stock, track the use of ingredients, manage menus, as well as to calculate nutritional information and recipe costs. Greater productivity, higher customer satisfaction, and better margins. It’s all possible with foodservice technology.

Qwickserve by Petrosoft can increase:

  • Labor efficiency
  • New on-site sales
  • Takeout orders
  • Preparation efficiency
  • Order accuracy
  • Speed of service
  • The Qwickserve self-service ordering kiosk.
  • Payment flexibility
  • Recipe margins
  • Return visits
  • Inventory turns
  • Recipe cost accuracy
  • Data integrity

C-STORE 2014 SALES: Contribution to Total Sales and Gross Margin

C-Store Sales 2014 (% total sale): Fuels - 76%; Merchandise - 20%; Food Service - 19%.
*NACS State of the Industry Report (2014 data)

HOW PETROSOFT TECHNOLOGY HELPS

Qwickserve delivers an optimal foodservice experience at every stage of the ordering process for both the consumer and retailer. The solution supports growing consumer demand for convenient and freshly prepared food delivered flawlessly. Qwickserve enables consumers to order and pay for foodservice items from an in-store touchscreen kiosk or their personal, digital device. Orders are submitted and processed in real-time, providing seamless connectivity between customers, foodservice staff, and operations. This ability to quickly and accurately communicate information enables retailers to increase quality, track sales, and manage costs to optimize margins and encourage repeat visits.

CUSTOMIZED FOODSERVICE EXPERIENCE FOR BOTH RETAILERS & CUSTOMERS

Qwickserve delivers a customized retail experience at every consumer touchpoint. Upload your company’s branding quickly and easily and apply it across the platform. Whether customers order at an in-store made-to-order kiosk or from their personal device, your store will be identified and associated with the entire foodservice process.

For the retailer, Qwickserve is about control and is 100% compatible with C-Store Office and SmartPOS, keeping critical data accurate and up-to-date with ingredient method of accounting (recipe costing) and through optimized inventory management.

For the customer, Qwickserve is all also about control. Images, ingredients, pricing and even nutrition information are easily
accessible, ensuring an ordering process that is precise and hasslefree.

 

“Food sales have increased by 10-15% since we have installed Qwickserve.” – Mandy Campbell, Kristyaks Korner


 

PREPARED FOOD LEADS THE FOOD SERVICE CATEGORY

People of all ages are turning to prepared foods, citing time saving convenience and the availability of fresh, high-quality ingredients as primary factors driving purchases. For 2014, prepared food accounted for over 65.7% of convenience store foodservice sales and also earned the highest margins.*

 


C-STORE FOOD SERVICE SALES AND MARGINS

 

C-Store Food Service Sales and Margins (total food service sales): Prepared food - 66%; Packaged food - 6%; Hot dispensed beverages - 13%; Cold dispensed beverages - 12%; Frozen dispensed beverages - 3%.
*NACS State of the Industry Report (2014 data)

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Qwickserve Made-to-Order Kiosk Solutions - Cover