Services and Support
Petrosoft offers 24/7 technical support services and online and in-person training on its suite of retail software applications to guarantee you get the most out of your investment in Petrosoft productivity tools. You can access support online or by telephone and communicate with a Petrosoft engineer directly.
Petrosoft offers complimentary and fee-based services including financing, implementation, customization, customer support, training, data processing, and retail consulting services.
These services help customers to:
- Minimize capital expenditures (CAPEX) and upfront costs
- Leverage legacy systems and data
- Enable a quick and healthy migration to new technology
- Enable operational adoption of new technology
- Keep employees well trained with options that support high turnover and geographically dispersed organizations
Leasing programs are available from Petrosoft for its non-SaaS products which include SmartPOS, Direct Connect, and Qwickserve product lines. The company also works with industry partners to provide additional financing options.
Implementation & Customization
Petrosoft offers complimentary and fee-based remote and on-site implementation services through its rapid deployment program. Whether the customer selects a self-service or full-service implementation, the retailer can expect to be up and running in no time.
A full-service implementation includes a sales handoff to a project manager who will work with the retailer to understand their current operations and risk through a discovery phase. A complete installation, integration, and onboarding program is created to meet the customer’s needs while minimizing the impact on its operations. A tailored program may include operations consulting as well as custom integration, installation, reports, data exchanges, and training.
Petrosoft offers several customers support options. These include an online ticketing system, live phone support, remote access, on-site support, and a library of videos, articles, tips, and manuals.
The convenience store and foodservice industries’ experience high employee turnover rates. This makes it challenging to train employees. With this in mind, Petrosoft offers several training options.
Petrosoft customers can attend live weekly webinar sessions, access a library of online prerecorded videos, attend training at our headquarters in Pittsburgh, or we can travel to the customer’s site. Customized training sessions to address the specific needs of a retailer is also available.
Petrosoft offers additional professional services such as data processing, accounting, price book builds, foodservice menu builds, and business analysis.