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Product Manager

Product Management

Crafton, PA


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The Product Manager develops products by identifying potential products; conducting market research; generating product requirements; determining specifications, production timetables, customer and end-user support, pricing, and time-integrated plans for product introduction and developing marketing strategies. This product manager will manage the food ordering system product line.

Essential Duties & Responsibilities

Essential Duties & Responsibilities:

  • Determines customers’ needs and desires by specifying the research needed to obtain market information.
  • Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
  • Assesses market competition by comparing the company’s product to competitors’ products.
  • Provides source data for product line communications by defining product marketing communication objectives.
  • Obtains product market share by working with sales director to develop product sales strategies.
  • Assesses product market data by calling on customers with field salespeople and evaluating sales call results.
  • Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
  • Facilitates inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules.
  • Brings new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with engineering and development.
  • Introduces and markets new products by developing time-integrated plans with sales, marketing and operations.
  • Determines product pricing by utilizing market research data; reviewing production and sales costs, anticipating volume; costing special and customized orders.
  • Competes operational requirements by scheduling and assigning resources; following up on work results.
  • Maintains product management staff by orienting and training employees.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications, establishing personal networks; participating in professional organizations.
  • Contributes to team effort by accomplishing related results as needed.
  • Ensures customers are implemented correctly and provide support to those customers through follow up calls and act as an advocate for those customers.
  • Drives product to the market by ensuring the stability of the product and certification steps are complete.
  • Owns product roadmap, resource planning, and Go-To-Market Strategy that leverages current opportunities and help increase marketshare and market awareness.

Additional Experience

Additional and/or Specific Skills:

  • Proficient in MS Office Suite.
  • Exceptional analysis, troubleshooting and problem-solving skills.
  • Strong oral and written communication skills
  • Solid documentation skills.
  • Must be highly organized – demonstrated success managing multiple tasks with laser focus on detail as well as proven project management experience with ability to establish and meet objectives on time.
  • Maintain confidentiality of work related information and materials.
  • Detail oriented and able to work independently or as part of a team.
  • Strong technical background.
  • Food Service professional experience.
  • Ability to understand food costing, margins, cost accounting, etc.
  • Product development experience.
  • Fluent in English.

Required Education & Experience

Education & Experience:

  • Bachelor’s Degree in a related field.
  • 3+ years of successful experience working in a food profession.
  • Ability to provide product demonstrations and configure software tools.
  • Quantitative and business analysis skills.
  • Project management skills.
  • Proficient in relevant software applications.
  • Retail industry knowledge is helpful.
  • Linux experience a definite plus.


Job Environment:

  • Long periods of sitting.
  • Call Center Noise.
  • Medium phone exposure.
  • Repetitive Typing.


  • Travel up to 20% to meet with customers and attend training and development conferences.

Supervisory Responsibilities:

  • None

Attendance Requirements:

  • Regular and reliable attendance is required. Individuals must be able to work at least a 40 hour work week, Monday through Friday and be available as situations arise requiring extended hours.
Health Insurance
Health Insurance
Dental Insurance
Dental Insurance
Vision Insurance
Vision Insurance
Flexible Spending Account
Flexible Spending Account
Health Insurance
Health Insurance
Guaranteed $20,000 life insurance
Guaranteed $20,000 life insurance
6 Holidays
6 Holidays
13 days PTO
13 days PTO
Short /Long Term Disability Insurance
Short /Long Term Disability Insurance
EAP Program
EAP Program
Voluntary Life Insurance
Voluntary Life Insurance
Travel Discount Program
Travel Discount Program
Bonus Program
Bonus Program
Commission Program
Commission Program
Contract work
Remote work
Health Insurance
13-22 days PTO
Flexible Bonus System
8 Holidays
Full refund business trips
Payment for sports
Hall of fame