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Contact Support

Disfrute de los servicios gratuitos y de pago en la implementación remota y en el local de cliente

Petrosoft ofrece varias opciones de asistencia a sus clientes.

Estos incluyen un sistema de tickets en línea, asistencia telefónica en vivo, acceso remoto, asistencia de servicio en sitio y una biblioteca de vídeos, artículos, sugerencias y manuales

Para obtener asistencia avanzada llame al 412-306-0640#4

Planes de asistencia

Standard Support Premium Support

Online Case Submission and Management

Ability to create and track support cases through our system.

Standard Support

All standard support features included

Troubleshooting

Identification of issue and symptoms to make process operational again and elimination of issue cause

Proactive monitoring

Automated issue detection, failure prevention, notifications and case creation

Bug Fixes

Timely identification of programming issues and implementation of patch to fix or improve it

Remote Support Connection

Have a Premium expert connect to PC to troubleshoot and fix issues

24/7 Self Service Resources, including product documentation, FAQ weekly webinars and recorded trainings

Top-rated technical content and online training recommended by Petrosoft

Live Phone Support
Dedicated Support Line

Ability to address technical and operational issues with live support during normal business hours.

Maintenance, Patches and Major Update Releases

Patches and Updates for proprietary software are released at regularly scheduled intervals and made available to all customers

Initial response within 30 min to 4 hours

Less than 30 min routing time and 1 to 4 hours response time.
Prioritized case handling to speed incident resolution

Tier II 24X7 Critical Issues Live Support

Critical Issues handling for Hardware and Software

Tier II 24X7 Critical Issues Live Support

Critical Issues handling for Hardware and Software