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Account Manager

Oct 25, 2021 16:21 pm
Pittsburgh, PA, USA
Support
Full-time
Salary: $21.65 per hour

Summary

The Account Manager is responsible for managing Petrosoft’s relationships with its customers. The Account Manager will collaborate closely with our sales representatives and customer support to retain customers and update existing customer accounts with the products and services they order. As the main point of contact for many clients, the Account Manager will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions.  

The goal of this position is to provide exceptional customer service and ensure high customer retention. A successful Account Manager will address customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. 

Responsibilities

Responsibilities 

  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly. 
  • Proactively reach out to all customers after NPS data is released to garner further information and address any concerns. 
  • Build, maintain, and create strong customer relationships with new and existing clients. 
  • Collaborate with sales team to identify and reach prospective clients. 
  • Manage projects within client relationships, working to carry out client goals while meeting company goals 
  • Service multiple clients concurrently, meeting deadlines. 
  • Keep current clients satisfied by delivering exceptional client service on a day-to-day basis. 
  • Act as the main point of contact in all matters relating to client concerns and needs. 
  • Coordinate with staff members working on the same account to ensure consistent service. 
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. 
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met. 
  • Work with the Sales team to onboard and integrate new clients.  
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. 
  • Forecast and track key client account metrics (e.g., quarterly sales results and annual forecasts) 
  • Plan and present reports on account progress, goals, and quarterly initiatives to share with internal and external stakeholders. 
  • Maintain accurate client records, keeping track of any contract updates and renewals. 
  • Make the client aware of other services and actions that may lead to greater success. 
  • Monitor and analyze customer’s usage of our product. 
  • Keep up on industry trends, changes, and competitor actions that might affect your clients. 
  • Other tasks and responsibilities as necessary 

Skills Required

Additional and/or Specific Skills 

  • Possess a data-driven approach to analysis and decision-making. 
  • Customer –centric and business focused.  
  • Self-motivated and results-focused 
  • Ability to work independently and with a team.  
  • Ability to collaborate with several internal teams.  
  • Leadership and project management abilities.  
  • Adaptability in prioritization of tasks.  
  • Ability to manage multiple projects and work to tight deadlines. 
  • Excellent interpersonal and communication skills.  
  • Negotiation skills. 
  • Excellence in building and maintaining client relationships. 
  • Critical thinking and problem-solving skills.  
  • Respect for self and others.  
  • Research and analytical skills.  
  • Intermediate computer skills.  
  • Numeric computation and reporting ability.  
  • Presentation and verbal communication skills.  
  • Written communication skills.  
  • Organization and time management skills.  
  • Attention to detail and accuracy 

Physical Requirements 

  • Ability to sit or stand for long periods of time.  
  • Ability to withstand normal office noise.  
  • Manual dexterity for typing and other administrative tasks.  
  • Lifting and carrying up to 30 pounds.  

Experience

Education/Experience 

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role. 
  • Proven results of delivering client-focused solutions and meeting sales goals. 
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. 
  • Solid experience with CRM software and MS Office.  
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail. 

Required Education

High School Diploma

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    Petrosoft is an equal opportunity employer and is pleased to offer a very competitive benefits plan.

    Health Insurance
    Dental Insurance
    Vision Insurance
    Flexible Spending
    Account
    401(k) Plan
    Guaranteed $20,000 Life Insurance
    6 Holidays
    13 Days PTO
    Short/Long Term Disability Insurance
    EAP Program
    Voluntary Life Insurance
    Travel Discount Program
    Commission Program