Служба поддержки

Воспользуйтесь бесплатными и платными услугами удаленного и локального внедрения

Petrosoft предлагает несколько вариантов клиентской поддержки.

К ним относятся онлайн система отслеживания ошибок, поддержка по телефону, удаленный доступ, локальная поддержка, а также библиотека с обучающими статьями, видеоматериалами, советами и руководствами пользователя.
Чтобы приобрести премиум-поддержку, наберите 412-306-0640#4

Support Plans

Standard Support		Premium Support
Online Case Submission and Management Ability to create and track support cases through our system.		Standard Support All standard support features included
Troubleshooting Identification of issue and symptoms to make process operational again and elimination of issue cause		Proactive monitoring Automated issue detection, failure prevention, notifications and case creation
Bug Fixes Timely identification of programming issues and implementation of patch to fix or improve it		Remote Support Connection Have a Premium expert connect to PC to troubleshoot and fix issues
24/7 Self Service Resources, including product documentation, FAQ weekly webinars and recorded trainings Top-rated technical content and online training recommended by Petrosoft		Live Phone Support Dedicated Support Line Ability to address technical and operational issues with live support during normal business hours.
Maintenance, Patches and Major Update Releases Patches and Updates for proprietary software are released at regularly scheduled intervals and made available to all customers		Initial response within 30 min to 4 hours Less than 30 min routing time and 1 to 4 hours response time. Prioritized case handling to speed incident resolution
Tier II 24X7 Critical Issues Live Support Critical Issues handling for Hardware and Software		Tier II 24X7 Critical Issues Live Support Critical Issues handling for Hardware and Software

Standard Support

Premium Support

Online Case Submission and Management

Ability to create and track support cases through our system.

Standard Support

All standard support features included

Troubleshooting

Identification of issue and symptoms to make process operational again and elimination of issue cause

Proactive monitoring

Automated issue detection, failure prevention, notifications and case creation

Bug Fixes

Timely identification of programming issues and implementation of patch to fix or improve it

Remote Support Connection

Have a Premium expert connect to PC to troubleshoot and fix issues

24/7 Self Service Resources, including product documentation, FAQ weekly webinars and recorded trainings

Top-rated technical content and online training recommended by Petrosoft

Live Phone Support
Dedicated Support Line

Ability to address technical and operational issues with live support during normal business hours.

Maintenance, Patches and Major Update Releases

Patches and Updates for proprietary software are released at regularly scheduled intervals and made available to all customers

Initial response within 30 min to 4 hours

Less than 30 min routing time and 1 to 4 hours response time.
Prioritized case handling to speed incident resolution

Tier II 24X7 Critical Issues Live Support

Critical Issues handling for Hardware and Software

Tier II 24X7 Critical Issues Live Support

Critical Issues handling for Hardware and Software

Телефон

Вы можете обратиться в службу технической поддержки по телефону, набрав 412-306-0640, или 1-412-306-0460 для международных абонентов.

Обратная связь

Вы можете связаться с технической поддержкой, задать вопрос или осуществить специальный запрос с помощью чата.

Справка

Справка доступна на каждой странице веб-сайта продукта Petrosoft. Вы можете воспользоваться справкой, чтобы прямо сейчас получить ответы на интересующие вас вопросы. Или создать запрос в службу поддержки.

Служба поддержки

Воспользуйтесь бесплатными и платными услугами удаленного и локального внедрения

Support Plans

Online Case Submission and Management

Standard Support

Troubleshooting

Proactive monitoring

Bug Fixes

Remote Support Connection

24/7 Self Service Resources, including product documentation, FAQ weekly webinars and recorded trainings

Live Phone Support Dedicated Support Line

Maintenance, Patches and Major Update Releases

Initial response within 30 min to 4 hours

Tier II 24X7 Critical Issues Live Support

Tier II 24X7 Critical Issues Live Support

Телефон

Обратная связь

Справка

Live Phone Support
Dedicated Support Line