Services and Support

Get the most out of your investment with Petrosoft productivity tools

Petrosoft offers 24/7 technical support services and online and in-person training on its suite of retail software applications to guarantee you get the most out of your investment in Petrosoft productivity tools. You can access support online or by telephone and communicate with a Petrosoft engineer directly.

Petrosoft offers complimentary and fee-based services including financing, implementation, customization, customer support, training, data processing, and retail consulting services.

Services help customers to:

Minimize capital expenditures (CAPEX) and upfront costs
Enable a quick and healthy migration to new technology
Keep employees well trained with options that support high turnover and geographically dispersed organizations
Leverage legacy systems and data
Enable operational adoption of new technology

Customer Support

Petrosoft offers several customers support options. These include an online ticketing system, live phone support, remote access, on-site support, and a library of videos, articles, tips, and manuals.

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Implementation & Customization

Petrosoft offers complimentary and fee-based remote and on-site implementation services through its rapid deployment program. Whether the customer selects a self-service or full-service implementation, the retailer can expect to be up and running in no time.

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Financing

Leasing programs are available from Petrosoft for its non-SaaS products which include SmartPOS, Direct Connect, and QwickServe product lines. The company also works with industry partners to provide additional financing options.

Business Services

Petrosoft offers additional professional services such as data processing, accounting, price book builds, foodservice menu builds, and business analysis.

Accounting Implementation and Support Plans
Price Book Setup and Maintenance Plans
Foodservice Plans

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Training

The convenience store and foodservice industries experience high employee turnover rates. This makes it challenging to train employees. With this in mind, Petrosoft offers several training options.

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