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As we enter 2022, the National Association of Convenience Stores (NACS) has updated their common categories for c-stores to reflect changes in customer behaviors and habits since the start of the COVID-19 pandemic. These new categories are important for benchmarking industry performance, providing clarification through common language and simplified terminology and capturing innovation and transitions in the industry.

For a full guide to the new category mapping put forth by NACS, see this PDF listing all subcategories and new changes. Highlights of the document include the following significant changes and additions, as stated by NACS (new subcategories underlined, deletions and name changes italicized):

Fuel

  • E15 and Renewable Diesel are new subcategories listed under Fuel Products

Beer/Wine/Liquor

  • Popular Beer will be dissolved as a subcategory, replaced with Alcoholic Cider. Items previously in Popular should be mapped to either Premium Plus/Super Premium or Budget/Value
  • Alcoholic Seltzer is a new subcategory in Beer
  • Cheladas is a new subcategory in Beer
  • Other Beer is a new subcategory in Beer
  • Ready-to-Drink Cocktails is a new subcategory in Liquor

Packaged Beverages

  • Ready-to-Drink Coffee is a new subcategory in Packaged Beverages

Candy

  • Candy Rolls/Mints/Drops will be renamed Breath Mints
  • Novelties/Seasonal Candy will be renamed Novelties
  • Change Makers/Penny Counter Goods will be renamed Changes Makers/Penny Counter Goods/Bulk Candy
  • Bulk Candy will be dissolved as a subcategory and replaced with Seasonal Candy. Items previously in Bulk Candy should be mapped to Change Makers/Penny Counter Goods/Bulk Candy
  • Other Candy is a new subcategory in Candy

Commissary

  • Bakery is a new subcategory in Commissary

Packaged Ice Cream

  • Premium Ice Cream will be renamed Bulk Ice Cream
  • Ice Cream will be renamed Single-Serve Ice Cream
  • Other Packaged Ice Cream is a new subcategory in Packaged Ice Cream

Packaged Sweet Snacks

  • Other Packaged Sweet Snacks is a new subcategory in Packaged Sweet Snacks

Health & Beauty Care

  • Feminine Hygiene will be renamed Personal Hygiene

General Merchandise

  • Trading Cards subcategory will be dissolved as a subcategory and replaced with Personal Protective Equipment. Items previously in Trading Cards should be mapped to Other General Merchandise. The Personal Protective Equipment subcategory will include gloves, masks and other wearable protective products (not hand sanitizer)

Reference: https://www.convenience.org/Research/NACS-Category-Definitions-Number-Guide

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Accurately monitor and manage inventory in real-time to reduce human error, shrink and spoilage.
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Each year, many organizations publish loss prevention statistics. We’ve highlighted data from the National Retail Federation (NRF) and the National Association of Convenience Stores (NACS).

NRF Shrink Statistics

Who is the NRF? The National Retail Federation (NRF) define themselves as the world’s largest retail trade association.

  • Total inventory shrink for the retail industry in 2020 was $70.4 billion in losses
  • The average shrink rate for the retail industry is 1.6% of inventory for 2020
  • 53% of those surveyed said internal theft was a top priority
  • The average dollar loss per employee theft is $1,551.66 per case
  • The average dollar loss per shoplifting incident is $461.86 per case
  • The average dollar loss per robbery incident is $7,594.48 per case
  • For 2021, 50% of those surveyed said they would specifically invest in loss prevention (LP) equipment

NACS 2020 Shrink and Spoilage Statistics

Who is NACS? The National Association of Convenience Stores (NACS) is a leading global trade organization for convenience and fuel retailers.

If you are a convenience store operator, manager, or just curious, you can find both average shrink and spoilage rates by company size below.

  • Average merchandise shrink for 1-10 stores was $2,868 per store per year
  • Average merchandise shrink for 11-50 stores was $9,024 per store per year
  • Average merchandise shrink for 51-200 stores was $9,000 per store per year
  • Average merchandise shrink for 201-500 stores was $14,208 per store per year
  • Average merchandise shrink for 500+ was $19,704 per store per year
  • Average spoilage for 2020 for 1-10 stores was $10,188 per store per year
  • Average spoilage for 2020 for 11-50 stores was $8,604 per store per year
  • Average spoilage for 2020 for 51-200 stores was $13,908 per store per year
  • Average spoilage for 2020 for 201-500 stores was $33,708 per store per year
  • Average spoilage for 2020 for 500+ was $62,328 per store per year

References:

https://nrf.com/media-center/press-releases/retail-sales-now-exceed-444-trillion-2021-nrf-revises-annual-forecast

https://cdn.nrf.com/sites/default/files/2021-08/2021%20National%20Retail%20Security%20Survey%20updated.pdf

https://www.convenience.org/Research/SOISurveys