Employee theft in the retail industry has increased drastically over the past years. Here are the 4 secrets of how to stop employee theft in your convenience store.
Inventory management at your convenience store can make or break your c-store operation. The first step to gaining control over your c-store’s bottom line is to get an accurate view of your item-level inventory. It’s critical to use the data you gather to learn about convenience store inventory control and increase your c-store profits with dead inventory management, inventory placement, and shrinkage control.Continue reading »
Every c-store owner must control shrinkage and meet customer demand with a regular inventory cycle count. Not only will you keep shelves stocked with high-selling items, but you can keep your eye on high-theft items as well. And, as you know, inventory placement optimization will help increase your profitability.Continue reading »
Marketing has changed over the past several years. New technologies provide you with unique opportunities to pump up your gas station. Whether you consider using geo-marketing or start building customer loyalty with customer loyalty program software, there are more ways than ever to increase your gas station profit and improve your bottom line.
Successfully managing convenience stores is anything but convenient when you lack insight into key retail data. Many store owners struggle to accurately track inventory, manage cash flow, and spot pricing errors and signs of theft—especially when they manage multiple locations. And often, their store technology lags that of other industries. When owners open new stores, they typically replicate the same existing IT model, which limits their ability to scale.Continue reading »
Gas stations and convenience stores (or c-stores) are a thriving industry and have been a fixture on the American scene since 1927. According to the National Association of Convenience Stores (NACS), there are more than 121,000 c-store locations operating in the United States, bringing in $242.2 billion from inside sales and another $412.1 billion from fuel sales.Continue reading »
Enhance your c-store performance by learning how to calculate shrinkage, determine your sales per square foot, and track your convenience store daily sales report to understand average customer spending.Continue reading »
Are you doing all that you can to earn your customers’ trust to help protect them from COVID-19 and ensure they come back?
Many customers will leave your c-store immediately if they see you ignoring safety measures to prevent the spread of COVID-19 — including employees or customers not wearing masks or wearing them incorrectly, no one following social distancing guidelines, and finding your store dirty or in disarray.Continue reading »
Employee training and technology may be your best secret weapons against c-store theft.
Do you know the most common items that shoplifters are likely to steal from your c-store? They include razors, razor blades, energy drinks, cigarettes, over-the-counter medications, alcohol, cosmetics, and batteries. Are you doing all you can to prevent shoplifters from stealing these items and more from your convenience store? Check out the expert tips next to take the guesswork out of top strategies for preventing customer theft.Continue reading »
When you learn the buying behaviors of your convenience store customers, you can easily earn more revenue and increase customer satisfaction.
According to the National Association of Convenience Stores (NACS), knowing your customers’ pump fueling habits by age group, along with meals and food they are likely to buy, helps you customize c-store food service and special promotions for each age group*.Continue reading »
Jumpstart your convenience store food service by offering fresh, hot, and appealing breakfast items your customers can eat on the go.
You’ve probably heard that many people consider breakfast the most important meal of the day. And when time doesn’t allow customers to eat at home, they usually find a quick bite to eat at a convenience store or fast-food restaurant. Are you offering breakfast foods to attract these morning customers?
Make it easy for customers to find healthy snacks and drinks in your convenience store, and boost your bottom line.
Strategy: Optimizing your food displays is a simple way to help customers find healthy snacks and drinks, according to The Food Trust, a nonprofit organization dedicated to increasing community access to affordable, nutritious food. Changes to your displays will allow you to sell more healthy items and attract new customers.
In 2021, there are nearly 121,538 gas stations with convenience stores in the United States. To compete and thrive, store owners need to get intentional about operating a successful business. Expectations are changing, which provides gas station owners with an opportunity to better serve their needs, attract new business and develop customer loyalty.Continue reading »
Right-sized technology provides the critical competitive edge in the retail playing field, particularly among independents and chains. Today’s leading convenience store operators are maximizing their performance by leveraging technology in two interrelated areas of inventory management practice: optimal inventory levels, and a highly productive product mix. See how SG II Group built the infrastructure they needed to manage both their inventory and their bottom line.Continue reading »
Get 7 tips to turn grab-and-go fruit into c-store profits today!
Do you want to add fresh fruit to your c-store inventory but worry it won’t sell?
Eating healthy food is good for your customers, and selling healthy food is profitable for your convenience store.
Convenience store customers from all age groups are now eating more healthy foods. Are you offering healthy food options at your c-store? Providing healthy convenience store foods to your customers is easier than you might think.
Forty-three percent of consumers age 18 to 29 (Millennials and Gen Z) say they’ve purchased more food from a convenience store now than they did three years ago. In the US, c-stores experienced record in-store sales in 2018, an increase of 2.2 percent from the previous year of inside sales, with younger Americans driving the trend for convenience store food.
When combined, Millennials and Gen Z outnumber every other age bracket and are the driving force behind food sales at convenience stores.Continue reading »
Discover how to boost convenience store profits and meet customers’ expectations like a pro!
As a c-store owner, you have two critical challenges: meet customers’ expectations and stay profitable. For some c-store owners, doing both may seem impossible.
If disaster strikes, will you be ready?
Don’t let a disease outbreak or natural disasters, like earthquakes, tornadoes, hurricanes, fires, floods, and snowstorms take you by surprise. Protect yourself instead by creating an effective emergency plan.
As with any retail space, the goal of a convenience store layout is to maximize sales by exposing customers to more products. The more time your customers spend in your store, the more products they have an opportunity to view, and the greater the chance is that they’ll find things they like and want to purchase.
In a convenience store, you are challenged with exposing customers to products without impeding traffic flow—all within a confined space. This is a tough balancing act. Not enough exposure and you can hinder sales, but an overpacked design obstructing traffic flow too much can result in a negative impact on the customer experience.
Here are a few ways you can optimize your convenience store layout for better sales:Continue reading »
As we begin 2020, gas station and convenience store owners can rest easy knowing that c-stores are not going anywhere. In fact, the expectation from customers is for the retail environment to become even more convenient.
As with many industries over the past decade, c-stores have significantly evolved—remaining the top destination for seekers of hot beverages and the preferred quick service food spot among millennials and Gen Z with food sales accounting for 23% of all revenue.Continue reading »
It’s a given that robust c-store software is a must-have for any retailer if they want to boost their bottom lines and stay competitive, but the industry is shifting yet again towards a more mobile approach. Because of that, many c-store owners are adopting cloud-based c-store software to improve their operations and meet growing customer demands.
Cloud-based solutions offer many advantages over legacy POS solutions. Here are some of the most notable:Continue reading »
By now, pretty much every single business owner has heard about EMV. EMV stands for Europay, Mastercard, and Visa, and is the global standard for cards that are equipped with chips. This technology is used to authenticate card transactions, combat credit card fraud, and improve payment card security.
With how important EMV compliance is, why is it then, that gas station and c-store owners have been universally slow to adopt this technology? One factor is the expense, yes, but another is a lack of information on what you risk when you aren’t EMV compliant. Here are a few:Continue reading »
Internet of Things becomes more and more of a necessity for retailers, as it helps them embed the physical devices with electronics, software, and sensors, enabling a seamless data flow.Continue reading »
Digital Transformation is the trend to follow nowadays. If it’s done smart, it is a sure path to success and customer enablement that allows companies to understand data, compare results, and make accurate predictions.Continue reading »
It’s hard to remember that over 20 years ago cell phones were mainly used for emergency purposes and looked like walkie-talkies; think the Nokia 9000 which was one of the first mobile “great communication enablers.”Continue reading »
Looking for hot topics on foodservice? In this article, we have compiled a list of our favorite Foodservice articles that we believe are worth the read.Continue reading »
The West region spans across 9 states including Alaska, Arizona, California, Hawaii, Idaho, Nevada, Oregon, Utah, and Washington. NACS reports a store count of 22,433 stores ranging from single stores to 501+ store chains with approximately 26% non-fuel stores.Continue reading »
The Central region spans across 10 states including Montana, Wyoming, Colorado, North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, and Missouri. NACS reports a store count of 13,363 stores ranging from single stores to 501+ store chains with approximately 8% non-fuel stores.Continue reading »
The Southeast region spans across 7 states including Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, and Tennessee. NACS reports a store count of 37,645 stores ranging from single stores to 501+ store chains with approximately 14% non-fuel stores.Continue reading »
The Northeast region spans across 14 states including Connecticut, Delaware, DC, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, and West Virginia. NACS reports a store count of 32,761 stores ranging from single stores to 501+ store chains with approximately 32% non-fuel stores.Continue reading »
The South Central region spans across 5 states including Arkansas, Louisiana, New Mexico, Oklahoma, New Mexico, and Texas. NACS reports a store count of 24,498 stores ranging from single stores to 501+ store chains with approximately 14% non-fuel stores.Continue reading »
New foodservice technology and a special announcement on October 19th.Today’s digitally connected consumer demands unprecedented control over every step of the ordering process. Foodservice retailers are responding to this demand by adopting technology to streamline ordering, preparation, delivery, and operational communication.Continue reading »
Restaurants and convenience stores find success by staying competitive and controlling margins. Pressure on margins can come from many sources such as wage increases, employee turnover, gas price fluctuations, declining tobacco sales, and card fees. The blurring of retail formats is also changing the competitive landscape, creating new competition and opportunities.Continue reading »
Strong sales and profits are the result of having the right product mix and level of inventory. Achieving this ideal mix requires having current and accurate inventory information.Continue reading »
To produce the greatest return, the inventory carried by a c-store should meet its customers’ tastes, needs and expectations.
As Hershey’s data illustrates, to carry the right product mix, c-store managers should consider regional, local and hyperlocal trends and demographics.Continue reading »
Many laws govern the forecourt and the convenience store (c-store). Convenience store retailers must be aware of these regulations or face heavy fines, risk being shut down and/or put out of business due to non-compliance.Continue reading »
Collecting and transferring ATG and POS data through a public (open) internet connection makes fuel marketers and c-store owners vulnerable to data breaches and attacks, enabling hackers to control and turn off gas station pumps. With DirectConnect and CStoreOffice®, fuel marketers and c-store owners can transfer encrypted data within their own private and secure environment, all at an affordable price.Continue reading »
Ask single-store retailers and multi-store operators alike what they consider their biggest business challenges, and the conversation will likely revolve around one topic: meeting customers’ demands while maintaining a healthy bottom line. In order to meet both of these objectives, retailers must anticipate what customers will want and understand the margin for each product they sell.Continue reading »
If you could hire the “perfect” employee for your c-store, what would their job description be?
Would they be able to interact with customers, in person and via mobile devices? Remember what individual customers buy and suggest products and promotions that dovetail with their shopping habits? Quickly verify a shopper’s age before ringing up the bottle of wine they’ve set on the counter? Track inventory in ways that minimize out-of-stocks? That “perfect” employee is available in today’s state-of-the-art POS systems!Continue reading »
PITTSBURGH, PA–(Marketwired – November 04, 2014) – Petrosoft introduces SmartPOS retail video journaling, a novel solution that enables retail operators to quickly review the video footage of important point of sale transactions, saving them time and reducing overall operational risk.Continue reading »