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Petrosoft Blog

6 Easy COVID-19 C-Store Customer Safety Tips

Are you doing all that you can to earn your customers’ trust to help protect them from COVID-19 and ensure they come back? 

Many customers will leave your c-store immediately if they see you ignoring safety measures to prevent the spread of COVID-19 — including employees or customers not wearing masks or wearing them incorrectly, no one following social distancing guidelines, and finding your store dirty or in disarray. 

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12 Strategies to Prevent Convenience Store Customer Theft

Employee training and technology may be your best secret weapons against c-store theft. 

Do you know the most common items that shoplifters are likely to steal from your c-store? They include razors, razor blades, energy drinks, cigarettes, over-the-counter medications, alcohol, cosmetics, and batteries. Are you doing all you can to prevent shoplifters from stealing these items and more from your convenience store? Check out the expert tips next to take the guesswork out of top strategies for preventing customer theft. 

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Get 4 Quick Tips to Understand Your Customers’ Age Groups and Foods They Will Buy

When you learn the buying behaviors of your convenience store customers, you can easily earn more revenue and increase customer satisfaction. 

According to the National Association of Convenience Stores (NACS), knowing your customers’ pump fueling habits by age group, along with meals and food they are likely to buy, helps you customize c-store food service and special promotions for each age group*. 

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5 Easy Strategies to Boost Convenience Store Breakfast Sales

Jumpstart your convenience store food service by offering fresh, hot, and appealing breakfast items your customers can eat on the go. 

You’ve probably heard that many people consider breakfast the most important meal of the day. And when time doesn’t allow customers to eat at home, they usually find a quick bite to eat at a convenience store or fast-food restaurant. Are you offering breakfast foods to attract these morning customers? 

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3 Quick Fixes to Display Healthy Convenience Store Snacks & Drinks

Make it easy for customers to find healthy snacks and drinks in your convenience store, and boost your bottom line. 

Strategy: Optimizing your food displays is a simple way to help customers find healthy snacks and drinks, according to The Food Trust, a nonprofit organization dedicated to increasing community access to affordable, nutritious food. Changes to your displays will allow you to sell more healthy items and attract new customers.  

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4 Secrets to a Successful Gas Station

In 2021, there are nearly 61,100 gas stations with convenience stores in the United States. To compete and thrive, store owners need to get intentional about operating a successful business. Expectations are changing, which provides gas station owners with an opportunity to better serve their needs, attract new business and develop customer loyalty.

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Leverage Inventory Management for Superior Performance

Right-sized technology provides the critical competitive edge in the retail playing field, particularly among independents and chains. Today’s leading convenience store operators are maximizing their performance by leveraging technology in two interrelated areas of inventory management practice: optimal inventory levels, and a highly productive product mix. See how SG II Group built the infrastructure they needed to manage both their inventory and their bottom line.

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Are You Losing Money by Not Offering Healthy Convenience Store Foods?

Get 7 tips to turn grab-and-go fruit into c-store profits today!

Do you want to add fresh fruit to your c-store inventory but worry it won’t sell?  

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10 Healthy Convenience Store Foods That Can Boost Your C-Store Profits

Eating healthy food is good for your customers, and selling healthy food is profitable for your convenience store. 

Convenience store customers from all age groups are now eating more healthy foods. Are you offering healthy food options at your c-store? Providing healthy convenience store foods to your customers is easier than you might think.  

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Why Millennials and Gen Z Love Convenience Store Food

Forty-three percent of consumers age 18 to 29 (Millennials and Gen Z) say they’ve purchased more food from a convenience store now than they did three years ago. In the US, c-stores experienced record in-store sales in 2018, an increase of 2.2 percent from the previous year of inside sales, with younger Americans driving the trend for convenience store food.

When combined, Millennials and Gen Z outnumber every other age bracket and are the driving force behind food sales at convenience stores.

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Learn 4 Secrets to Reduce Convenience Store Employee Theft

Employee and customer theft, fraud, and other retail losses increased a whopping 22 percent from $50.6 billion in 2018 to $61.7 billion 2019, according to the National Retail Federation. The top reasons for increased theft included employee theft (58%), shoplifting, and organized retail crime. 

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Monitor 3 Key Performance Metrics at Your C-Store for Maximum Impact

Take the guesswork out of tracking your performance to improve your convenience store profitability.

As of 2019, there were approximately 66,000 combined gas station and convenience stores across the US. Competition within the c-store industry is high, and c-store owners are struggling with finding ways to increase customers, boost profits, and improve efficiency.

C-store technology, like your POS system, can help you work more efficiently and provide you with specific data, but how do you turn that data into profits?

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Get 4 Top Tips for Improving Your C-Store Profits

Discover how to boost convenience store profits and meet customers’ expectations like a pro! 

As a c-store owner, you have two critical challenges: meet customers’ expectations and stay profitable. For some c-store owners, doing both may seem impossible. 

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Is Your Disaster Emergency Plan Missing These 8 Top Guidelines?

If disaster strikes, will you be ready?

Don’t let a disease outbreak or natural disasters, like earthquakes, tornadoes, hurricanes, fires, floods, and snowstorms take you by surprise. Protect yourself instead by creating an effective emergency plan.

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3 Tips to Optimize Your Convenience Store Layout and Skyrocket Sales

As with any retail space, the goal of a convenience store layout is to maximize sales by exposing customers to more products. The more time your customers spend in your store, the more products they have an opportunity to view, and the greater the chance is that they’ll find things they like and want to purchase.

In a convenience store, you are challenged with exposing customers to products without impeding traffic flow—all within a confined space. This is a tough balancing act. Not enough exposure and you can hinder sales, but an overpacked design obstructing traffic flow too much can result in a negative impact on the customer experience.

Here are a few ways you can optimize your convenience store layout for better sales:

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Gas Station Management: How to Operate a Successful Business in 2020

Gas stations and convenience stores (or c-stores) are a thriving industry, and have been a fixture on the American scene since the first c-store opened in 1927. According to the National Association of Convenience Stores (NACS), there are more than 153,000 c-store locations operating in the United States, bringing in $242.2 billion from inside sales and another $412.1 billion from fuel sales.

Competition is fierce, but with the right tools and best practices for gas station management, you can set your business up for success in 2020. Here’s how to maximize your growth potential:

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C-Store Technology Trends for 2020

As we begin 2020, gas station and convenience store owners can rest easy knowing that c-stores are not going anywhere. In fact, the expectation from customers is for the retail environment to become even more convenient.

As with many industries over the past decade, c-stores have significantly evolved—remaining the top destination for seekers of hot beverages and the preferred quick service food spot among millennials and Gen Z with food sales accounting for 23% of all revenue.

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5 Benefits of Cloud-Based C-Store Software

It’s a given that robust c-store software is a must-have for any retailer if they want to boost their bottom lines and stay competitive, but the industry is shifting yet again towards a more mobile approach. Because of that, many c-store owners are adopting cloud-based c-store software to improve their operations and meet growing customer demands.

Cloud-based solutions offer many advantages over legacy POS solutions. Here are some of the most notable:

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The Risks of Avoiding EMV Compliance at Gas Stations

By now, pretty much every single business owner has heard about EMV. EMV stands for Europay, Mastercard, and Visa, and is the global standard for cards that are equipped with chips. This technology is used to authenticate card transactions, combat credit card fraud, and improve payment card security.

With how important EMV compliance is, why is it then, that gas station and c-store owners have been universally slow to adopt this technology? One factor is the expense, yes, but another is a lack of information on what you risk when you aren’t EMV compliant. Here are a few:

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Gas Station Marketing Strategies that Drives Sales

Marketing, like nearly every other aspect of running a gas station, is changing with the times. New technologies provide new opportunities, and today, storeowners have new and effective ways to pump up their gas station marketing.

One of the powers of modern point of sale (POS) systems is the ability for small chains and independent stores to market like global corporations.

There are at least three ways storeowners can leverage technology for more effective gas station marketing.

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Petrosoft’s CEO explains why Internet of Things is important for retailing industry

Internet of Things becomes more and more of a necessity for retailers, as it helps them embed the physical devices with electronics, software, and sensors, enabling a seamless data flow.

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Petrosoft and SAP are making digital transformation intelligent

Digital Transformation is the trend to follow nowadays. If it’s done smart, it is a sure path to success and customer enablement that allows companies to understand data, compare results, and make accurate predictions.

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Loss Prevention Statistics and Resources

The National Retail Federation (NRF) and Dr. Richard Hollinger of the University of Florida jointly conducted a survey to develop and analyze retail loss prevention benchmarks. The research is in its 25th year.


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What Maverik, Wawa, And Zenput Had To Say About Enterprise Digital Transformation

It’s hard to remember that over 20 years ago cell phones were mainly used for emergency purposes and looked like walkie-talkies; think the Nokia 9000 which was one of the first mobile “great communication enablers.”

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Buydown Promotion Management

Buydown Promotion Management: Are you getting the money you’re owed?

If you’re not tracking buydowns in your convenience store, you could be missing out on thousands of dollars every month.

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Top 5 Articles on Foodservice and the C-Store Industry to Kick-Off 2017

Looking for hot topics on foodservice?  In this article, we have compiled a list of our favorite Foodservice articles that we believe are worth the read.

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Midwest C-Store 2016 Facts and Stats

The Midwest region spans across 6 states including Wisconsin, Illinois, Indiana, Kentucky, Ohio, and Michigan and NACS reports a store count of 23,495 stores ranging from single stores to 501+ store chains with approximately 15% non-fuel stores.

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West C-Store 2016 Facts and Stats

The West region spans across 9 states including Alaska, Arizona, California, Hawaii, Idaho, Nevada, Oregon, Utah, and Washington. NACS reports a store count of 22,433 stores ranging from single stores to 501+ store chains with approximately 26% non-fuel stores.

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Central C-Store 2016 Facts and Stats

The Central region spans across 10 states including Montana, Wyoming, Colorado, North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, and Missouri. NACS reports a store count of 13,363 stores ranging from single stores to 501+ store chains with approximately 8% non-fuel stores.

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Southeast C-Store 2016 Facts and Stats

The Southeast region spans across 7 states including Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, and Tennessee. NACS reports a store count of 37,645 stores ranging from single stores to 501+ store chains with approximately 14% non-fuel stores.

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Northeast C-Store 2016 Facts and Stats

The Northeast region spans across 14 states including Connecticut, Delaware, DC, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, and West Virginia. NACS reports a store count of 32,761 stores ranging from single stores to 501+ store chains with approximately 32% non-fuel stores.

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South Central C-Store 2016 Facts and Stats

The South Central region spans across 5 states including Arkansas, Louisiana, New Mexico, Oklahoma, New Mexico, and Texas. NACS reports a store count of 24,498 stores ranging from single stores to 501+ store chains with approximately 14% non-fuel stores.

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The Global Retail Theft Barometer 2014-2015 Report

Checkpoint Systems and The Smart Cube jointly produced The Global Retail Theft Barometer 2014-2015 report. The research is in its 14th year.

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NRF Retail Security Survey 2016

National Retail Federation (NRF) and Dr. Richard Hollinger of the University of Florida jointly conducted a survey to develop and analyze retail loss prevention benchmarks. The research is in its 25th year.

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New Tech Solutions for the C-Store Industry

New foodservice technology and a special announcement on October 19th.Today’s digitally connected consumer demands unprecedented control over every step of the ordering process. Foodservice retailers are responding to this demand by adopting technology to streamline ordering, preparation, delivery, and operational communication.

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How Technology Reduces Employee Theft

Employee theft, a well-known issue for restaurant, merchandise and fuel retailers

According to the 2015 US Retail Fraud Survey:

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Should Pizza Be on Your Menu?

Pizza is our favorite meal but should you be dishing it up? To answer the question, we looked at the numbers and some advice from the industry. What should you consider?

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Why Foodservice?

Restaurants and convenience stores find success by staying competitive and controlling margins. Pressure on margins can come from many sources such as wage increases, employee turnover, gas price fluctuations, declining tobacco sales, and card fees. The blurring of retail formats is also changing the competitive landscape, creating new competition and opportunities.

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How to Control Overstocks With Inventory Forecasting

Strong sales and profits are the result of having the right product mix and level of inventory. Achieving this ideal mix requires having current and accurate inventory information.

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How C-Stores Can Use Item-Level Inventory To Create The Right Product Mix

To produce the greatest return, the inventory carried by a c-store should meet its customers’ tastes, needs and expectations.

As Hershey’s data illustrates, to carry the right product mix, c-store managers should consider regional, local and hyperlocal trends and demographics.

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How To Use Cycle Counts To Discover Errors And Decrease Shrinkage

Keeping track of inventory can help retailers not only meet customer demand by keeping shelves stocked with high-selling items, it can also help them keep a faithful watch on high theft items.

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How Technology Helps C-Stores Reduce Compliance Risk

Many laws govern the forecourt and the convenience store (c-store). Convenience store retailers must be aware of these regulations or face heavy fines, risk being shut down and/or put out of business due to non-compliance.

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How Inventory Movement and Placement Impacts a C-Store’s Bottom Line

Inventory is a core asset that can make or break a convenience (c)-store operation. Managing c-store inventory, which may include thousands of UPCs, requires tracking key data and metrics as well as having the right operational procedures, infrastructure and technology to optimize the inventory.

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Webinar: How to Organize Your C-Store

Learn how the top-down approach to inventory management provides the insight you need to control inventory errors and shrink. Learn how to use forecasting and bridging orders to optimize your inventory orders.

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Secure Your Pumps With Private And Encrypted ATG Data Transfers

Collecting and transferring ATG and POS data through a public (open) internet connection makes fuel marketers and c-store owners vulnerable to data breaches and attacks, enabling hackers to control and turn off gas station pumps. With DirectConnect and CStoreOffice®, fuel marketers and c-store owners can transfer encrypted data within their own private and secure environment, all at an affordable price.

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How End-to-End Cloud-Based Integration Helps Retailers Meet Customer Demand, Manage Margins, and Prepare for the Future

Ask single-store retailers and multi-store operators alike what they consider their biggest business challenges, and the conversation will likely revolve around one topic: meeting customers’ demands while maintaining a healthy bottom line. In order to meet both of these objectives, retailers must anticipate what customers will want and understand the margin for each product they sell.

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How POS Systems and Retail Automation Drive Customer Satisfaction, Manage Risk and Maximize Profits

If you could hire the “perfect” employee for your c-store, what would their job description be?

Would they be able to interact with customers, in person and via mobile devices? Remember what individual customers buy and suggest products and promotions that dovetail with their shopping habits? Quickly verify a shopper’s age before ringing up the bottle of wine they’ve set on the counter? Track inventory in ways that minimize out-of-stocks? That “perfect” employee is available in today’s state-of-the-art POS systems!

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Save Time, Reduce Risk – SmartPOS Retail Video Journaling by Petrosoft

PITTSBURGH, PA–(Marketwired – November 04, 2014) – Petrosoft introduces SmartPOS retail video journaling, a novel solution that enables retail operators to quickly review the video footage of important point of sale transactions, saving them time and reducing overall operational risk.

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